Delivery Policy

Delivery Policy — Companio.ca

Last Updated: August 17, 2026

At Companio.ca, we are committed to providing reliable, convenient, and affordable home delivery to customers across Canada.

This Delivery Policy explains how we process, ship, and deliver orders placed through Companio.ca.

By placing an order with us, you acknowledge and agree to the delivery terms described below, subject to any rights you may have under applicable Canadian consumer-protection laws.

1. Delivery Coverage

Companio.ca currently offers delivery to customers across Canada.

We aim to provide home delivery to most Canadian residential and commercial addresses.

Delivery availability may vary for:

Remote locations
Rural addresses
Certain postal codes
P.O. boxes
Territories or locations with limited courier service
Addresses that cannot be safely or reasonably serviced by our delivery partners

If delivery to your address is unavailable, we will make reasonable efforts to notify you.

2. Standard Delivery Time

Our standard estimated delivery timeframe is:

3–5 Business Days

This is an estimated delivery timeframe and may vary depending on:

Your location
Product availability
Order processing time
Courier capacity
Weather conditions
Statutory holidays
Peak shopping periods
Remote or rural delivery locations
Circumstances outside our reasonable control

Where a specific delivery date or estimated delivery window is displayed at checkout, that information will apply to the applicable order.

Canadian consumer guidance recommends that online sellers provide customers with a delivery date and clear information about shipping.

3. Order Processing Time

Orders are normally processed after successful order confirmation and payment authorization.

Processing may take additional time during:

Weekends
Statutory holidays
Promotional events
High-volume sales periods
Unexpected operational circumstances

The delivery timeframe begins after the applicable order-processing period, unless otherwise stated at checkout.

4. Delivery Charges

Shipping charges, if applicable, will be displayed before you complete your purchase.

Delivery charges may depend on:

Delivery location
Order size or weight
Shipping method
Product type
Promotional offers

If free shipping is available, the applicable eligibility requirements will be displayed during the promotion or checkout process.

Customers will be shown applicable shipping charges before completing an online purchase where required by law. Ontario guidance specifically identifies shipping charges and delivery information as information that should be disclosed before an online transaction is completed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify:

Street number
Street name
Apartment or unit number
City
Province or territory
Postal code
Contact telephone number

Companio.ca is not responsible for delivery delays resulting from an incorrect or incomplete address provided by the customer, except where applicable law provides otherwise.

6. Order Tracking

Where tracking information is available, Companio.ca may provide a tracking number or tracking link after your order has been shipped.

Tracking information may be provided by:

Email
SMS
Customer account
Order confirmation page
Courier tracking system

Tracking information is provided for convenience and may take some time to update after shipment.

7. Courier Delivery

Orders may be delivered by third-party courier or shipping providers.

The delivery provider may determine:

Delivery route
Delivery time
Delivery method
Safe delivery procedures
Signature requirements
Delivery attempts

Companio.ca is not responsible for the independent operational decisions of a third-party courier, but we will make reasonable efforts to assist customers when delivery problems occur.

8. Delivery Attempts

Depending on the courier and delivery location, the courier may:

Leave the package at the delivery address
Leave the package in a safe location
Request a signature
Leave a delivery notice
Attempt delivery again
Redirect the package to a pickup location

Specific delivery procedures may vary by courier.

Customers should follow any instructions provided by the delivery provider.

9. Missed Delivery

If you are unavailable when delivery is attempted, the courier may make another delivery attempt or provide instructions for arranging pickup.

If the package is returned to Companio.ca because delivery could not be completed, please contact our customer service team.

Additional shipping or re-delivery charges may apply where permitted by law and where the failed delivery resulted from circumstances within the customer's responsibility.

10. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

Severe weather
Flooding or natural disasters
Transportation disruptions
Courier delays
Labour disruptions
High order volumes
Statutory holidays
Incorrect delivery information
Remote-location transportation
Customs or regulatory delays, where applicable
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact us with your order number.

We will make reasonable efforts to investigate the shipment and provide an update.

11. Late Delivery and Consumer Rights

Our estimated delivery timeframe does not remove any rights you may have under applicable consumer-protection legislation.

For example, Ontario law provides certain cancellation rights where goods are not delivered within the applicable statutory period following a specified delivery date, subject to the circumstances and requirements of the law.

Where applicable law gives you a cancellation or refund right because of a delivery failure, Companio.ca will honour that right.

12. Damaged Packages

If your package appears damaged when delivered, we recommend taking photographs of:

The outside of the package
Any visible damage
The shipping label
The product after opening

If the product is damaged, contact Companio.ca as soon as reasonably possible.

Please include your order number and photographs when contacting us.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

13. Incorrect or Missing Products

If you receive:

The wrong product
A missing item
An incorrect quantity
A product materially different from what you ordered

please contact us promptly.

We may request photographs or other information to verify the issue.

Depending on the circumstances, we may provide:

A replacement
The missing product
A return
A refund
Another appropriate remedy

14. Lost Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please:

Check around your property and usual delivery locations.
Check with household members, building management, or neighbours where appropriate.
Review the courier's tracking information.
Contact the courier where appropriate.
Contact Companio.ca if the package remains missing.

We will make reasonable efforts to investigate delivery issues with the applicable shipping provider.

15. Incorrect Delivery Address

If an order has not yet shipped, contact us immediately if you need to correct your delivery address.

We will make reasonable efforts to update the address before shipment.

Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned because an incorrect or incomplete address was provided, please contact customer service to discuss available options.

16. P.O. Boxes and Remote Locations

Delivery availability for P.O. boxes, rural addresses, northern communities, and remote locations may vary depending on the shipping provider.

Additional delivery time may apply.

If a particular product cannot be delivered to your address, this may be communicated during checkout or after your order is placed.

17. Statutory Holidays and Weekends

Business days generally exclude weekends and applicable statutory holidays.

Orders placed on weekends or statutory holidays may begin processing on the next business day.

Delivery schedules may also vary during holiday periods.

18. Peak Shopping Periods

During periods of unusually high demand, such as:

Black Friday
Cyber Monday
Christmas
Boxing Day
Major promotional events

orders may require additional processing or delivery time.

Where a specific delivery estimate is provided at checkout, that estimate will apply to the order.

19. Delivery Confirmation

A delivery may be considered completed when the applicable delivery provider records the package as delivered to the designated delivery address or another authorized delivery location.

If you believe the delivery record is incorrect, please contact us promptly so that we can investigate.

20. Order Splitting

In some circumstances, products from the same order may be shipped separately.

This may occur when:

Products are stored in different locations
Items have different shipping requirements
Certain products become available at different times
Multiple shipping providers are used

If your order is shipped in multiple packages, you may receive separate tracking information.

21. Delivery of Multiple Items

If multiple products are included in one order, delivery may occur together or separately depending on product availability and shipping arrangements.

You will not be charged additional shipping solely because we choose to split an order unless the applicable shipping terms clearly state otherwise.

22. Customs, Duties, and Import Charges

Companio.ca primarily serves customers within Canada.

If a product is shipped from outside Canada or an order involves cross-border delivery, additional charges may potentially apply, including:

Customs duties
Brokerage fees
Import taxes
Other government charges

Where applicable, such charges will be disclosed as clearly as reasonably possible before purchase.

Customers should review the applicable checkout information carefully.

23. Delivery Restrictions

For safety, legal, operational, or logistical reasons, certain products may have delivery restrictions.

These restrictions may include limitations based on:

Product type
Destination
Province or territory
Postal code
Shipping provider
Applicable laws or regulations

Any applicable restrictions will be communicated where reasonably possible.

24. Delivery Communication

We may contact you regarding your delivery through:

Email
Telephone
SMS
Customer account notifications

Delivery communications may include:

Shipping confirmation
Tracking information
Delivery updates
Delay notifications
Address verification
Customer-service messages

Transactional delivery communications are separate from promotional marketing communications.

25. Customer Responsibilities

Customers are responsible for:

Providing an accurate delivery address
Providing accurate contact information
Monitoring tracking information where provided
Following reasonable courier instructions
Collecting packages where required
Reporting delivery problems promptly

Nothing in this section limits any consumer rights provided by applicable law.

26. Delivery and Returns

If you need to return a product after delivery, please refer to our Return & Refund Policy.

Our Return & Refund Policy explains:

Eligibility for returns
Return timeframes
Return shipping
Damaged products
Defective products
Refunds
Exchanges
Replacements

27. Delivery Problems

If you experience a delivery problem, please contact:

Companio.ca Customer Service

Please provide:

Order number
Full name
Delivery address
Tracking number, if available
Description of the problem
Photographs, where applicable

We will make reasonable efforts to investigate and resolve the issue.

28. Limitation of Delivery Liability

Companio.ca will make reasonable efforts to meet the delivery estimates provided to customers.

However, we cannot guarantee delivery times where delays are caused by circumstances outside our reasonable control.

Nothing in this section limits or excludes any consumer rights or remedies that cannot legally be excluded under applicable Canadian law.

29. Consumer Protection

This Delivery Policy is intended to explain Companio.ca's normal delivery practices.

It does not replace or restrict applicable federal, provincial, or territorial consumer-protection legislation.

Where applicable law provides greater rights or remedies to a customer, those legal rights will prevail.

Canadian consumer guidance recommends that online businesses clearly communicate shipping, delivery, complaints, returns, and exchange policies.

30. Changes to This Delivery Policy

Companio.ca may update this Delivery Policy from time to time to reflect:

Changes to our shipping services
Changes to courier providers
Changes in delivery coverage
Changes to our business operations
Changes in applicable laws or regulations

The latest version will be posted on this page with the applicable Last Updated date.

31. Contact Us

If you have questions regarding delivery, shipping, tracking, or an existing order, please contact us:

Companio.ca

Website: Companio.ca
Email: hello@companio.ca

When contacting us regarding an order, please include your order number whenever possible.

Our Delivery Promise

At Companio.ca, our goal is to make online shopping simple, transparent, and reliable.

We aim to provide:

Reliable Shipping • Nationwide Delivery • Clear Tracking • Responsive Customer Support

Thank you for choosing Companio.ca.