Privacy Policy — Companio.ca
Last Updated: August 16, 2026
At Companio.ca, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, place an order, or otherwise interact with our services.
By using Companio.ca, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:

• Full name

• Billing and shipping address

• Phone number

• Email address

• Account login information

• Order and purchase history

• Product preferences and interactions with our website

• Payment and transaction information

• Customer service communications

• Information you voluntarily provide through reviews, forms, surveys, or messages

We may also automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referring website

• Cookies and similar technologies

2. How We Use Your Information
We may use your information to:

• Process and fulfill your orders

• Deliver products to you

• Confirm and communicate about your orders

• Provide customer support

• Process payments

• Manage your account

• Improve our website, products, and services

• Personalize your shopping experience

• Detect and prevent fraud, abuse, or unauthorized activity

• Send important service-related communications

• Send promotional offers and marketing communications where permitted by law

• Conduct analytics and understand how customers use our website

• Comply with applicable laws and legal requirements

3. Payment Information
When you make a purchase, payment information may be processed by third-party payment providers.
Companio.ca does not need to store your complete credit or debit card number on our own systems when payment processing is handled by a third-party payment processor.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Companio.ca may use cookies, pixels, tags, and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may be used to:

• Keep items in your shopping cart

• Remember your preferences

• Maintain login sessions

• Understand website traffic

• Improve website performance

• Provide relevant content or advertising

• Detect fraudulent or suspicious activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell your personal information simply because you visit or shop on Companio.ca.
We may share information when necessary with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Technology and analytics providers

• Customer service providers

• Marketing and advertising service providers

• Fraud prevention and security providers

These providers may only receive information reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, property, or security of Companio.ca, our customers, or others.
6. Order and Delivery Information
To successfully deliver your purchase, we may provide necessary information such as your name, phone number, and delivery address to shipping companies, couriers, or other delivery partners.
This information is used for order fulfillment and delivery purposes.
7. Marketing Communications
If you subscribe to our promotional communications, we may send you information about:

• New products

• Special offers

• Discounts

• Promotions

• Sales

• Other Companio.ca updates

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential transactional messages related to your orders, account, security, or services.
8. Third-Party Services and Links
Our website may contain links, integrations, or services provided by third parties.
Third-party websites and services have their own privacy policies and terms. Companio.ca is not responsible for the privacy practices, security, or content of third-party websites that you access through links on our website.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions

• Providing services

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud

• Meeting legal, tax, accounting, and regulatory requirements

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.
11. Children's Privacy
Companio.ca is not intended for children who are not legally permitted to use online shopping services without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
12. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have rights concerning your personal information, which may include the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where applicable

• Opt out of certain marketing communications

• Ask questions about how your information is collected or used

Some requests may be subject to legal or other applicable limitations.
To make a privacy-related request, please contact us using the information provided below.
13. Canadian Privacy
If you are located in Canada, Companio.ca will handle personal information in accordance with applicable Canadian privacy laws.
Depending on the circumstances and applicable legislation, these laws may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Companio.ca
Website: Companio.ca
Email: hello@companio.ca
We will make reasonable efforts to respond to privacy-related requests within a reasonable period.