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Order procedure
Order Procedure — Companio.ca
Last Updated: August 17, 2026
At Companio.ca, we aim to make ordering simple, secure, and convenient. This Order Procedure explains how customers can place an order from selecting a product through delivery.
1. Browse Our Products
Visit Companio.ca and browse the available products.
You can explore products by category or use the website's search function to find a specific item.
Before purchasing, please review the product:
Name and description
Photos
Size, colour, or available options
Quantity
Price
Availability
Product-specific information
2. Select Your Product
Choose the product you would like to purchase.
Select any available options, such as:
Size
Colour
Style
Quantity
Other product variations
Then click "Add to Cart" or the applicable purchase button.
3. Review Your Shopping Cart
Before proceeding to checkout, review your cart carefully.
Please confirm:
Product selection
Quantity
Product options
Product price
Subtotal
Applicable taxes
Shipping charges
Total amount payable
If you need to make changes, update your cart before proceeding.
4. Proceed to Checkout
When your order is ready, proceed to checkout.
You may be asked to provide:
Full name
Email address
Phone number
Shipping address
Billing information
Payment information
Please make sure all information is accurate.
5. Review Your Order
Before submitting your order, carefully review all purchase information.
Check your:
Products
Quantities
Product options
Shipping address
Contact information
Shipping method
Shipping charges
Applicable taxes
Total order amount
Payment method
Please correct any errors before completing your purchase.
For applicable Ontario internet agreements, consumers must be given an opportunity to accept or decline the agreement and correct errors before entering into the agreement. (ontario.ca)
6. Complete Your Payment
Select an available payment method and complete the payment process.
Your payment must be successfully authorized before your order can be processed.
Do not send credit-card numbers, passwords, or other sensitive payment information to hello@companio.ca.
7. Order Confirmation
After successfully submitting your order, you should receive an order confirmation.
The confirmation may include:
Order number
Products purchased
Quantity
Price
Taxes
Shipping charges
Total amount
Delivery information
Customer contact information
Please keep your order confirmation for your records.
If you do not receive an order confirmation, check your spam or junk folder. If you still cannot locate it, contact us at:
8. Order Processing
After receiving your order, Companio.ca will begin processing it.
Orders may be reviewed for:
Payment authorization
Product availability
Shipping information
Fraud prevention
Other order-verification purposes
Most orders are processed after successful payment authorization.
Processing time may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
9. Order Verification
For security purposes, we may contact you if additional information or verification is reasonably necessary to process your order.
If an order cannot be reasonably verified, it may be delayed or cancelled where permitted by law.
If payment has already been received for a cancelled order, the applicable refund will be processed.
10. Order Shipment
Once your order has been processed and prepared for shipment, it will be handed to the applicable delivery provider.
Where tracking is available, tracking information may be provided to you.
Our standard estimated delivery timeframe is generally:
3–5 Business Days
Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances.
Please refer to our Delivery Policy for complete shipping information.
11. Order Tracking
If tracking is available, you can use the tracking information provided to monitor your shipment.
Tracking information may take some time to update after the package has been shipped.
If your tracking information has not updated for an unusually long period, contact us at:
12. Receiving Your Order
When your order arrives, we recommend checking the package and its contents.
Please verify that:
The package belongs to you
The product is correct
The quantity is correct
The product is not visibly damaged
Included accessories or components are present
If there is a problem, contact us as soon as reasonably possible.
13. Damaged, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect, or incomplete order, contact:
Please include:
Order number
Product name
Description of the issue
Photographs of the product and packaging, where applicable
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
14. Changing an Order
If you need to change an order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order has been processed or shipped.
Once an order has shipped, changes may no longer be possible.
15. Cancelling an Order
To request cancellation, email:
Please include your order number and the reason for your cancellation request.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
If the order has already shipped, our Return & Refund Policy may apply.
Any cancellation rights provided by applicable Canadian consumer-protection legislation will continue to apply.
16. Returns and Refunds
If you need to return an eligible product, please follow the procedure described in our Return & Refund Policy.
Unless otherwise stated, eligible products may generally be returned within 30 days of delivery, subject to the applicable return conditions.
17. Order Problems
If you experience a problem with your order, please contact us at:
Please provide your order number so our customer-service team can investigate the issue efficiently.
18. Customer Responsibility
Customers are responsible for ensuring that the information submitted during checkout is accurate.
In particular, please verify:
Your name
Phone number
Email address
Delivery address
Apartment/unit number
Postal code
Product selection
Quantity
Payment information
Providing incorrect information may result in processing or delivery delays.
19. Important Policies
For complete information, please also review:
Terms & Conditions
Privacy Policy
Order Policy
Delivery Policy
Return & Refund Policy
These policies contain additional information regarding your purchase and use of Companio.ca.
20. Contact Companio.ca
If you have any questions about placing or managing an order, contact us:
Companio.ca Customer Support
📧 Email: hello@companio.ca
When contacting us about an existing order, please include your order number whenever possible.
Shop With Confidence
At Companio.ca, our goal is to make every order simple, transparent, and reliable—from checkout to delivery.
Browse → Add to Cart → Checkout → Confirm → We Process → We Deliver
Thank you for choosing Companio.ca.