Frequently Asked Questions (FAQs) – Amalun.com

Last Updated: June 2026

General Questions

1. What is Amalun.com?

Amalun.com is a multi-vendor online marketplace where customers can discover and purchase products from multiple sellers across Bangladesh.

2. Do I need an account to place an order?

Yes, creating an account helps you track orders, manage addresses, and access customer support more easily.

3. Is shopping on Amalun.com safe?

Yes. We strive to provide a secure shopping experience and work with trusted sellers and payment partners.

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Ordering

4. How do I place an order?

- Browse products

- Add items to your cart

- Proceed to checkout

- Enter shipping information

- Select a payment method

- Confirm your order

5. Can I cancel my order?

Yes, you may request cancellation before the order has been shipped.

6. How can I check my order status?

You can check your order status from your Amalun.com account dashboard or through tracking information provided by the courier.

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Payments

7. What payment methods are accepted?

Available payment methods may include:

- Cash on Delivery (COD)

- Mobile Banking

- Debit/Credit Cards

- Bank Transfer

- Other approved payment options

8. Is Cash on Delivery available?

Yes, Cash on Delivery may be available for eligible products and locations.

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Shipping & Delivery

9. How long does delivery take?

- Dhaka: 1–3 Business Days

- Outside Dhaka: 2–7 Business Days

- Remote Areas: Up to 10 Business Days

10. How much is the delivery charge?

Delivery charges depend on the product, seller, weight, and delivery location.

11. Can I track my order?

Yes, tracking information may be provided once the order is shipped.

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Returns & Refunds

12. Can I return a product?

Yes, eligible products may be returned according to our Return Policy.

13. How many days do I have to request a return?

Return requests must generally be submitted within 7 days after receiving the product.

14. When will I receive my refund?

Approved refunds are usually processed within 7–14 business days.

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Seller Questions

15. How can I become a seller on Amalun.com?

You can register as a seller through the seller registration page and provide the required business information.

16. Are there seller fees?

Amalun.com may charge commissions, service fees, or promotional fees depending on the seller plan and marketplace policies.

17. When do sellers receive payments?

Seller payouts are processed according to the platform's payout schedule after deducting applicable fees and adjustments.

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Account & Security

18. I forgot my password. What should I do?

Use the “Forgot Password” option on the login page to reset your password.

19. How can I update my account information?

You can update your profile information from your account settings.

20. How can I contact customer support?

Email: support@amalun.com

Website: https://amalun.com

Customer Support Hours:

Sunday – Thursday, 9:00 AM – 6:00 PM (Bangladesh Time)

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Need More Help?

If you cannot find the answer to your question, please contact our Customer Support team.

Email: support@amalun.com

Website: https://amalun.com