Terms & Conditions — Companio.ca
Last Updated: August 16, 2026
Welcome to Companio.ca.
These Terms & Conditions ("Terms", "Terms and Conditions", or "Agreement") govern your access to and use of the Companio.ca website, including browsing, creating an account, purchasing products, submitting reviews, and using any other services provided through our website.
By accessing or using Companio.ca, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or place an order.
These Terms are intended to operate together with our Privacy Policy, Order Policy, and Return & Refund Policy.
Nothing in these Terms is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable Canadian law.
1. About Companio.ca
Companio.ca is an online shopping platform offering products to customers in Canada.
Throughout these Terms, the words:
"Companio.ca"
"Companio"
"we"
"us"
"our"
refer to the operator of Companio.ca.
The words:
"customer"
"you"
"your"
refer to any person accessing our website or purchasing products from us.
2. Acceptance of These Terms
By using Companio.ca, you agree to comply with:
These Terms & Conditions
Our Privacy Policy
Our Order Policy
Our Return & Refund Policy
Any additional terms displayed on a product page, checkout page, promotion, or other part of our website
If there is a conflict between these Terms and a mandatory consumer-protection law, the applicable law will prevail.
3. Eligibility
You must have the legal capacity to enter into a purchase agreement under the laws applicable to you.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
Parents or legal guardians are responsible for purchases made by minors where permitted by law.
4. Website Use
You agree to use Companio.ca only for lawful purposes.
You must not use our website to:
Violate any applicable law
Commit fraud
Attempt to obtain unauthorized access
Interfere with website security
Upload malicious software
Scrape or copy website content without permission
Misrepresent your identity
Create fraudulent accounts
Abuse promotions or discount codes
Submit false reviews
Interfere with another customer's use of the website
Attempt to disrupt or damage our website or systems
We may restrict or suspend access to the website where reasonably necessary to protect our customers, business, systems, or other users, subject to applicable law.
5. Accounts
Certain features may require you to create an account.
You are responsible for:
Providing accurate information
Maintaining the confidentiality of your login credentials
Keeping your account information up to date
Taking reasonable steps to protect your account
You should notify us promptly if you believe your account has been accessed without authorization.
Companio.ca is not responsible for losses resulting from your failure to reasonably protect your account credentials, except where responsibility cannot legally be excluded.
6. Product Information
We make reasonable efforts to ensure that product information on Companio.ca is accurate and current.
Product information may include:
Product descriptions
Images
Specifications
Sizes
Colours
Materials
Prices
Availability
Warranty information
However, actual product appearance may vary slightly from photographs because of lighting, screen settings, manufacturing variations, or other factors.
We do not guarantee that every product image, description, specification, or other website information will always be completely free from errors.
If an important error is discovered, we will take reasonable steps to correct it.
7. Product Availability
Products displayed on Companio.ca are subject to availability.
An item may become unavailable after you place an order because of:
Inventory limitations
Supplier issues
Technical errors
Inventory discrepancies
Unexpected demand
Other circumstances beyond our reasonable control
If an ordered product becomes unavailable, we may contact you regarding an appropriate alternative or refund.
8. Prices
Unless otherwise stated, prices displayed on Companio.ca are in Canadian dollars (CAD).
Applicable taxes and shipping charges may be added during checkout.
The total amount payable should be displayed before you complete your purchase.
We make reasonable efforts to ensure that prices are accurate. However, technical or human errors may occasionally occur.
If an obvious pricing error affects your order, we may contact you before processing the order or, where appropriate and permitted by law, cancel the affected order and refund any payment received.
9. Taxes
Applicable federal, provincial, territorial, or other taxes may apply depending on the customer's location and the nature of the purchase.
Taxes will be calculated and displayed where applicable during checkout.
10. Placing an Order
When placing an order, you agree to provide accurate and complete information.
Before completing your purchase, you should review:
Product selection
Quantity
Product options
Delivery address
Payment information
Shipping charges
Applicable taxes
Total purchase price
Ontario's Consumer Protection Act includes specific requirements for internet agreements, including disclosure of prescribed information and an opportunity for consumers to accept or decline the agreement and correct errors before entering into it.
Companio.ca will provide transaction information and confirmation in accordance with applicable requirements.
11. Order Confirmation
After placing an order, you may receive an order confirmation by email, text message, website notification, or another available communication method.
An order confirmation confirms that we have received your order request.
In certain circumstances, an order may still be reviewed or cancelled in accordance with our Order Policy and applicable law.
For Ontario internet agreements, applicable law requires the supplier to provide the consumer with a written copy of the agreement within the prescribed period.
12. Order Acceptance and Cancellation
We reserve the right to review and, where legally permitted, cancel or refuse an order because of circumstances such as:
Product unavailability
Incorrect pricing
Incorrect product information
Suspected fraud
Unauthorized payment
Technical errors
Shipping restrictions
Duplicate orders
Unusually large orders
Other circumstances permitted by law
If we cancel an order after payment has been received, we will arrange an applicable refund.
Nothing in this section removes any cancellation rights provided by applicable consumer-protection legislation.
13. Payment
Companio.ca may offer one or more payment methods displayed during checkout.
Payment must be successfully authorized before an order can be processed.
If a payment is declined, reversed, disputed, or cannot be verified, we may be unable to complete the transaction.
Third-party payment processors may process payment information according to their own terms and privacy policies.
14. Shipping and Delivery
Companio.ca aims to provide reliable delivery across Canada.
Our standard estimated delivery period is generally:
3–5 business days
Delivery estimates may vary depending on the destination, shipping method, product availability, holidays, weather, courier delays, and other circumstances.
A delivery estimate is not necessarily a guaranteed delivery date unless expressly stated otherwise.
Additional information is provided in our Order Policy.
Canadian consumer guidance recommends that online sellers clearly provide information about shipping, delivery, payment, returns, and exchanges.
15. Delivery Address
Customers are responsible for providing an accurate delivery address.
Companio.ca is not responsible for delays or failed delivery resulting from inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.
Please carefully check your address before completing your order.
16. Returns and Refunds
Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.
Nothing in our Return & Refund Policy or these Terms limits consumer rights that cannot legally be excluded.
Canadian consumer-protection rules may provide additional remedies in certain circumstances, including issues involving defective goods, misrepresentation, or certain failures to deliver.
17. Promotions and Discount Codes
Companio.ca may offer promotional pricing, coupons, discount codes, sales, and other special offers.
Promotional offers may have additional terms, including:
Expiration dates
Minimum purchase requirements
Product exclusions
One-time-use restrictions
Customer eligibility requirements
Restrictions on combining promotions
Unless otherwise stated, promotional codes cannot be exchanged for cash.
Companio.ca reserves the right to correct obvious errors or discontinue a promotion where permitted by law.
18. Gift Cards and Store Credit
If Companio.ca offers gift cards or store credit, additional terms may apply.
Gift cards and store credit may be subject to applicable laws concerning expiry dates, fees, refunds, and redemption.
Specific terms will be provided when the applicable gift card or store credit is issued.
19. Customer Reviews and Content
Customers may have the opportunity to submit reviews, photographs, comments, ratings, or other content.
By submitting content to Companio.ca, you confirm that:
You have the right to submit the content.
The content is truthful to the best of your knowledge.
The content does not violate another person's rights.
The content does not contain unlawful, threatening, abusive, defamatory, or fraudulent material.
The content does not contain malicious software or harmful code.
You grant Companio.ca a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, adapt, and publish submitted content for legitimate business and promotional purposes, subject to applicable law.
We may remove content that violates these Terms or applicable law.
We do not guarantee that customer reviews represent the views of Companio.ca.
20. Intellectual Property
All content on Companio.ca, including where applicable:
Logos
Brand names
Product photography
Graphics
Website design
Text
Product descriptions
Videos
Icons
Software
Page layouts
Other original materials
may be owned by or licensed to Companio.ca and may be protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without appropriate authorization.
21. Third-Party Products and Services
Companio.ca may use third-party services, including:
Payment processors
Shipping companies
Delivery providers
Analytics services
Advertising platforms
Website hosting providers
Customer-service platforms
Third-party services may have their own terms and privacy policies.
Where you interact directly with a third-party service, that service's terms may also apply.
22. External Links
Our website may contain links to third-party websites.
These links may be provided for convenience or informational purposes.
Companio.ca does not necessarily control or endorse third-party websites and is not responsible for their content, security, availability, or privacy practices.
You should review the terms and privacy policies of third-party websites before using them.
23. Privacy
Your use of Companio.ca is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
By using Companio.ca, you acknowledge that you have reviewed our Privacy Policy.
24. Website Availability
We aim to keep Companio.ca available and functioning properly.
However, the website may occasionally be unavailable because of:
Maintenance
Updates
Technical problems
Hosting issues
Cybersecurity incidents
Network problems
Power outages
Other circumstances beyond our reasonable control
We do not guarantee uninterrupted or error-free website availability.
25. Errors and Corrections
Companio.ca may occasionally contain errors involving:
Product descriptions
Prices
Availability
Images
Promotions
Specifications
Shipping information
We reserve the right to correct errors and update information when discovered.
Where an error materially affects an order, we will handle the situation in accordance with applicable law and our Order Policy.
26. Product Safety
Customers should carefully read all product instructions, warnings, labels, and safety information provided with a product.
Products should be used only for their intended purpose and in accordance with applicable instructions.
If a product is subject to a safety recall or important safety notice, Companio.ca may provide customers with relevant information where appropriate.
Canadian consumer products are subject to applicable federal and provincial/territorial laws and safety requirements.
27. Prohibited Activities
You must not use Companio.ca to:
Commit fraud
Impersonate another person
Submit false information
Circumvent security measures
Attempt unauthorized access
Introduce viruses or malicious code
Interfere with website operations
Scrape or harvest information without authorization
Abuse refunds or promotions
Submit fraudulent reviews
Use stolen payment information
Engage in unlawful activity
We may take appropriate action where prohibited activity is suspected, subject to applicable law.
28. Suspension or Termination
Where legally permitted, Companio.ca may suspend or terminate an account or restrict access to the website if we reasonably believe that a user has:
Violated these Terms
Engaged in fraudulent activity
Abused our services
Created a security risk
Violated applicable law
Termination does not remove rights or obligations that arose before termination.
29. Limitation of Liability
To the maximum extent permitted by applicable law, Companio.ca will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
This may include, where legally permitted:
Loss of profits
Loss of business
Loss of data
Loss of opportunity
Business interruption
However, nothing in these Terms excludes or limits liability, warranties, guarantees, or consumer remedies that cannot legally be excluded or limited under applicable Canadian law.
30. No Waiver of Consumer Rights
Nothing in these Terms is intended to:
Remove statutory consumer rights
Exclude mandatory warranties or guarantees
Prevent a customer from exercising a legal cancellation right
Limit a remedy that cannot legally be limited
Override applicable federal, provincial, or territorial consumer-protection legislation
If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
31. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of Companio.ca, your violation of these Terms, or your infringement of another person's rights.
This section does not apply to the extent that such responsibility cannot legally be imposed.
32. Governing Law
These Terms will be interpreted in accordance with the laws applicable to the transaction and the customer's rights.
To the extent permitted by applicable law, disputes relating to Companio.ca may be subject to the laws and courts of the province or territory applicable to the transaction.
Nothing in this section prevents a consumer from exercising rights or remedies available under mandatory consumer-protection legislation.
33. Dispute Resolution
If you have a concern about an order, product, payment, delivery, return, refund, or other issue, we encourage you to contact Companio.ca first so that we can attempt to resolve the matter directly.
Please provide:
Your name
Order number
Description of the issue
Relevant supporting information
We will make reasonable efforts to investigate and respond.
Nothing in this section prevents a customer from contacting a government consumer-protection authority, payment provider, court, or other legally available dispute-resolution body.
34. Changes to These Terms
Companio.ca may update these Terms from time to time.
Changes may be made because of:
Changes to our business
New products or services
Website changes
Changes in technology
Changes in applicable laws
Changes to our policies
The updated version will be posted on this page with a new Last Updated date.
Your continued use of Companio.ca after an update means that the updated Terms will apply to future use of the website, subject to applicable law.
35. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to comply with applicable law.
The remaining provisions will continue to apply to the extent permitted by law.
36. Entire Agreement
These Terms, together with our:
Privacy Policy
Order Policy
Return & Refund Policy
Applicable product-specific terms
Applicable promotional terms
form the applicable agreement governing your use of Companio.ca and purchases made through the website, subject to mandatory legal requirements.
37. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Companio.ca
Website: Companio.ca
Email: [Your Customer Service Email]
Phone: [Your Business Phone Number]
Business Address: [Your Business Address]
When contacting us about an order, please include your order number whenever possible.
38. Our Commitment
Companio.ca is committed to providing customers with a transparent, reliable, and convenient online shopping experience.
We aim to provide clear information about our products, pricing, orders, delivery, returns, refunds, and customer service.
Thank you for choosing Companio.ca.